Questions and Answers on the Fast Food Industry and The...

Question One. Jollibee is considered to be one of the largest fast food chains in the Philippines. The company operates a network of 750 stores nationwide. As a leader in the Philippines the company has been able to expand internationally and currently is in pursuit of completing a plan that can make them a global brand. The company is such a royal success in the Asian Pacific coast that its expansion is sure to be a living success here in the US. Tony Tan is the founder of Jollibee, which started out as an Ice Cream Parlor back in 1975. The company thrives on a family-oriented type of approach; this is one that has made them a very admirable employer in many countries. The tasty menu options are also a huge factor in Jollibee’s continued success. The Values of the company are; customer focus, excellence, respect for the individual, teamwork, spirit of family and fun, humility to listen and learn, honesty and integrity, and frugality. The mission of the company is simply to serve great tasting food and to bring joy to eating to everyone. A long list of milestones within the company’s history is also mark the company with excellence. Jollibee expanded to California, USA in 1999, and has since been struggling to stay afloat. The famous pineapple topped burger seemed to be a sure hit over in its home of the Philippines. There are currently eight stores in California and the projections are 30% below the expected projection rates. Jollibee seems to haveShow MoreRelatedCase Study : Delta And Virgin Airlines Essay1528 Words   |  7 Pagescase study of Delta Airlines which was suffering like all its competitors with rising fuel costs which averaged anywhere between 30 to 50 percent of its total operating costs. This paper will answer six questions which will help identify what the company did to handle the high cost of fuel. The questions that I will answer will include the following. 1. What drives the basic economies of the airline industry? The refining industry? 2. How is Delta different from other airlines? 3. How wouldRead MoreRyanair Case Study991 Words   |  4 Pagessectors flown each month (7.510) and each day (247). By now one divides the sectors flown each day by the number of airlines which adds up to 5,97. Hence every Ryanair airplane flies six routes each day which is an amazingly high number and only feasible on the strength of a business model that is based on fast turnaround and short haul flights in Europe. To answer the second question properly one has to take a closer look on Ryanair as a Low-Cost Carrier. Ryanair exclusively offers short haul flightsRead MoreThe Fast Food Industry1246 Words   |  5 Pagesspending habits in particular food. This has lead fast food joints to profits, proving that there is an upside to our low economy Todays industry faces high real-estate prices and highway strips teeming with fast-fooleries, there is now one restaurant for every 2,700 Americans, compared with one for every 7,000 in the late 1970s (Clark). Chains have been branching out into sports arenas, airports, hospitals, colleges, turnpike stops, mall food courts, kiosks, airline in-flight meal services and evenRead MoreFlight Services On Us Domestic Flights Increase Customers Brand Loyalty1734 Words   |  7 PagesWILLINGNESS TO PAY HIGH FARES? Introduction It was surprising for most customers that airlines currently decide to increase fares for U.S. domestic flights even though their expected costs decrease due to lower fuel prices. The prices are generally a process of revenue management that reacts on demand and competition, though domestic flight fares aren’t directly connected with the costs trends (Koenig, 2014). Airlines rely heavily on the brand loyalty of their customers in order not to be forced to offerRead MoreLodging Inductry24737 Words   |  99 Pageseffectively. This chapter introduces all of these terms and gives an overview of their place in the marketing world. CHAPTER OBJECTIVES Students should be able to: 1. Understand the relationships between the world’s hospitality and travel industry. 2. Define the role of marketing and discuss its core concepts. 3. Explain the relationship between customer value, satisfaction, and quality. 4. Discuss how marketing managers go about developing profitable customer relationships. Read MoreCustomer Relationship Management at Emirates Airlines3830 Words   |  15 PagesCustomer Relationship Management at Emirates Airlines 1 Abstract This paper presents a comprehensive analysis of Emirates Airlines from the customer relationship management perspective. It includes an analysis of the companys current strategy from customer acquisition, customer retention, distribution and customer services perspective. In addition to this analysis, the paper also proposes a new add-on service that can have a potential to retain existing customers, acquire new customers, improveRead MoreWhat Management Is3760 Words   |  16 PagesWhat Management Is Question 1 An ‘External Orientation’ rather than an ‘Inward Focus’ is useful in understanding the concept of value. Describe ‘Value Creation’ from the context of Low-Cost Airlines (No-Frill airlines). Compare it with how the Indian Railways creates value. Answer 1 Value creation is a term which cannot be defined / quantified specifically and measured accurately or attributed a particular definition. It has a distinct and broad view and originates from the customers point ofRead MoreWhat Management Is3774 Words   |  16 PagesWhat Management Is Question 1 An ‘External Orientation’ rather than an ‘Inward Focus’ is useful in understanding the concept of value. Describe ‘Value Creation’ from the context of Low-Cost Airlines (No-Frill airlines). Compare it with how the Indian Railways creates value. Answer 1 Value creation is a term which cannot be defined / quantified specifically and measured accurately or attributed a particular definition. It has a distinct and broad view and originates from the customers point of viewRead MoreQuestions on Operations Management1661 Words   |  7 Pagesservices are described. The history and current trends of operations management are discussed, including the impact of information systems. Finally, the interaction between operations and other business functions are described. Answers to Discussion Questions in Textbook 1. Define the term operations management. Operations management manages the resources needed to produce the company’s products and services. It involves managing people, machines and information. 2. Explain the decisionsRead MoreService Gap in Airline Industry27895 Words   |  112 PagesMeasuring Customer Expectations of Service Quality: case Airline Industry Logistics Master s thesis Ekaterina Tolpa 2012 Department of Information and Service Economy Aalto University School of Economics Measuring Customer Expectations of Service Quality: case Airline Industry Master’s Thesis Ekaterina Tolpa 06.06.2012 Information and Service Management Approved in the Department of Information and Service Economy _____________ and awarded the grade _______________ _________________________________________